Shipping policy

Shipping policy

Ícono de validado por la comunidad

How long does it take for my products to arrive once my purchase is processed? *

Within Mexico: from 2 to 10 working days.

To the United States: from 5 to 10 working days.

* For domestic shipments within Mexico, you might receive two or more tracking numbers if your products come from different warehouses.

How can I track my order?

We need around 24 hours to process your purchase. You will then receive two emails. One from us and the other from our shipping partner, DHL, with your tracking number * (you can check with DHL their Shipping Policy and Terms and Conditions). After you receive the confirmation email with your tracking number, you will no longer be able to edit the order or shipping details. If you want to amend before we process your order, write us at


Do I need to sign to receive my package?

Yes, because without your signature, we will not respond for any loss or damage that occurred to your purchase. If you or someone you trust cannot receive your order, DHL’s courier will make a second attempt. However, we recommend that you notify them directly in advance.


Our shipping conditions

* Our shipping options and costs may vary and can take longer during peak and promotional seasons and pre-sale products. Make sure to verify them during checkout.

* We could have a free shipping option for a limited time, and within the specified dates, you can review on our home page and newsletter. We invite you to subscribe, so you do not miss out on free shipping or other promotions.

* In some cases, it will be necessary to pay additional amounts for import, taxes, handling, and other obligations specific to the destination country and essential to receive the order. These additional charges will not be collected, managed, or controlled in any way by JUXTA NATION.